Saturday, 26 January 2013

Conflict Resolution or Escalation?

     "Educational opportunities and resources devoted to communication skills and relational abilities are sorely underrepresented and undervalued compared with others supporting technical skill acquisition."
       Meyer EC et al. Difficult conversations: Improving communication skills and relational abilities in health care. Pediatr Crit Care Med 2009; 10(3): 352-9.
  
     "People in conflict, exhibit diverse behavioral patterns (in their attempts) to solve their conflicts. ...
     Forcing: The ambition of one party to dominate the other. In this case, people’s targets are more important than their relationships. ... 'this strategy to establish superiority over one another is used when either of the parties value satisfaction of their own interests and needs, at the expense of the opposing party’s interests and needs'.
     Avoidance: Avoiding the conflict environment. It is the indifference of one party to the other’s wills. The individual does not confront the other and try for a solution, because it is hopeless? ... 'in cases where the parties value each other’s interests and needs, the strategies of avoiding a conflict or ignoring the conflict are used'.
     Accommodation: Forgoing one’s own needs. The basis of this most frequently used conflict resolution strategy is the sharing of differences. One party ignores their own desires in order to fulfill the other’s. ... accommodation is 'the case where one party forgoes the satisfaction of their own interests and needs, in consideration of the other party’s interests and needs'.
     Compromise: The condition where either of the parties forgo their desires in order to satisfy the other’s. In this case, persons seek a third way. ... 'as long as both sides accept mutual compromise as a strategy, parties forgo certain issues in order to settle and achieve a solution.'
     Collaboration: Problem is solved by considering the needs of both parties. Both parties work together. ... 'this strategy is used when the importance given to own and other’s interests and needs are high.'

       Dincyurek S, Civelek AH. The determination of the conflict resolution strategies of university students that they use when they have conflicts with people. The Behavior Analyst Today 2008; 9(3-4): 215-233.

Photo: Bob Kaune   www.dpreview.com

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