“In contrast to many nurses and psychotherapists, physicians (and dentists) rarely learn to attune to their negative feelings. Yet evidence suggests that taking a few moments for self-awareness can reduce errors, improve decision-making, and resolve conflict. Basic psychology research shows that once people recognize their negative emotions, they readily correct their negative appraisals and actively seek more information about their situation.”
Halpern J. Empathy and patient-physician conflicts. J Gen Intern Med 2007; 22(5): 696-700.
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